We Are So Excited to Meet You!

Are you a hospitality professional with strong leadership skills and a passion for delivering exceptional guest service? We're seeking an experienced Front Desk Supervisor to support the daily operations of our Front Office team, ensuring every guest receives a welcoming, efficient, and memorable experience from arrival to departure.

What We're Looking For

• Previous hotel front desk, guest services, or front office supervisory experience preferred
• Strong knowledge of Marriott brand standards, guest service procedures, and hotel operations
• Experience with property management systems (PMS) and hotel reservations
• Excellent communication, problem-solving, and conflict-resolution skills
• Ability to lead, motivate, and develop front desk associates
• Strong attention to detail and organizational skills
• Ability to multitask and perform effectively in a fast-paced environment
• Professional appearance and commitment to exceptional guest service
• Ability to work flexible schedules, including evenings, weekends, and holidays
• Cash handling and night audit experience preferred

What You'll Do

• Supervise daily front desk operations and support the Front Office Manager
• Lead the guest arrival and departure experience, ensuring service excellence at all touchpoints
• Assist with check-in, check-out, reservations, room assignments, and guest inquiries
• Resolve guest concerns, complaints, and service recovery situations professionally and promptly
• Train, coach, and support front desk associates to maintain Marriott service standards
• Monitor staff performance and provide ongoing feedback and development
• Ensure accuracy of guest accounts, billing, cash handling, and financial transactions
• Coordinate closely with Housekeeping, Engineering, Sales, and other hotel departments
• Review daily arrivals, departures, VIP guests, groups, and special requests
• Ensure compliance with company policies, brand standards, and safety procedures
• Assist with scheduling, shift coverage, and departmental communication
• Maintain a clean, organized, and welcoming front desk environment
• Support occupancy, revenue, and guest satisfaction goals through outstanding service delivery
• Prepare reports and communicate operational updates to hotel leadership

What We Offer

• Competitive pay
• Medical, dental, and vision benefits
• Paid time off and holiday pay
• Marriott hotel travel discounts
• Career growth and advancement opportunities
• Training and development programs
• Supportive team environment
• Opportunity to work for a respected Marriott-branded hotel

Join Our Team

If you're a guest-focused leader who thrives in a fast-paced hospitality environment and enjoys developing high-performing teams, we'd love to hear from you.

Click Apply Today and take the next step in your hospitality career!

Work Location: In person, Courtyard by Marriott Coconut Grove, Miami, FL.