We're so Excited to Meet You!

Courtyard Coconut Grove is seeking a friendly, organized, and guest-focused Front Desk Supervisor to help lead our front desk team. In this role, you'll support daily front desk operations, guide team members, and help create a welcoming and seamless experience for every guest.

What You'll Do

• Oversee daily front desk operations and support the team during assigned shifts
• Assist with guest check-ins, check-outs, reservations, and room assignments
• Address guest questions and concerns professionally and escalate issues when needed
• Coach and support front desk team members in delivering attentive guest service
• Coordinate with housekeeping and maintenance to support room readiness and guest requests
• Help ensure accurate payments, guest records, and shift handoffs while following hotel procedures

What We're Looking For

• Previous hotel front desk experience; supervisory or team leadership experience preferred
• Strong communication, problem-solving, and guest service skills
• Ability to lead by example, support team members, and stay organized in a fast-paced environment
• Comfort using hotel reservation systems and handling guest payments accurately
• Availability to work flexible shifts, including weekends and holidays

What We Offer

• Competitive pay
• Paid time off and holiday pay (where applicable)
• Career growth and advancement opportunities
• Hotel discounts
• Supportive team environment
• Training and development programs

Ready to Join Our Team?

If you enjoy helping guests, supporting your team, and keeping front desk operations running smoothly, we'd love to hear from you.

Click Apply Now to take the next step in your hospitality career with Courtyard Coconut Grove!