General Manager – Dual Brand (AC Hotel Miami Brickell & Element Miami Brickell)

Managed by:

Mia Hospitality Management

Location:

Miami, FL (Brickell)

Position Summary

The General Manager is responsible for the overall leadership, strategic direction, and operational excellence of a dual-branded Marriott property consisting of AC Hotel Miami Brickell and Element Miami Brickell. This role ensures compliance with Marriott brand standards while driving financial performance, asset care, sales growth, and a strong people-first culture aligned with Mia Hospitality Management. The GM must be hands-on, operationally engaged, and focused on both performance and team development.

Operational Leadership

Lead all day-to-day hotel operations including Rooms, Housekeeping, Engineering, F&B, and Front Office. Maintain a strong on-property presence, conduct daily stand-ups, and ensure exceptional guest service and operational execution.

Engineering & Asset Management

Oversee preventative maintenance programs, ensure rooms and facilities meet Marriott standards, minimize out-of-order rooms, and maintain life safety compliance. Lead building inspections, manage CapEx planning, and ensure proactive maintenance culture.

Brand Standards & Compliance

Ensure compliance with Marriott brand standards for both AC and Element brands. Lead QA audits and maintain consistency in guest experience across both brands.

Financial Performance & KPIs

Maintain full P&L responsibility. Drive RevPAR index, GOP, labor efficiency, and cost controls. Implement KPI-driven accountability aligned with Mia Hospitality Management.

Sales & Revenue Leadership

Actively participate in sales strategy, drive corporate and group business, lead revenue meetings, and foster a sales-driven culture across departments.

Human Resources Leadership

Lead hiring, training, and development of staff. Promote a strong culture, improve retention, and ensure compliance with labor laws. Develop future leaders and maintain high employee engagement.

Team Leadership

Build a high-performing leadership team, hold department heads accountable, and drive results through performance management and coaching.

Guest Experience

Monitor guest satisfaction, respond to feedback, and ensure consistent brand-aligned guest experiences.

Ownership Relations

Act as liaison with Mia Hospitality Management. Provide reporting, execute company initiatives, and identify opportunities for growth and improvement.

Qualifications

5–10+ years hotel leadership experience. Marriott experience preferred. Strong background in operations, sales, engineering awareness, and team leadership.

Success Profile

Strong financial performance, high guest satisfaction, well-maintained property, and a strong engaged team aligned with company culture.