Front Desk Supervisor (Hotel Experience)

Courtyard Coconut Grove, 33133

Job Summary:

We are looking for an enthusiastic Front Desk Supervisor with hotel experience to oversee our front desk operations. The ideal candidate will have a passion for hospitality, excellent communication skills, and the ability to lead and inspire a team. As a Front Desk Supervisor, you will ensure seamless check-in and check-out processes, maintain guest satisfaction, and handle any inquiries or issues that may arise.

Key Responsibilities:
- Supervise front desk staff to ensure efficiency and adherence to established standards.
- Manage check-in, check-out, and reservation processes.
- Address guest inquiries and complaints promptly and courteously.
- Train and mentor front desk personnel to maintain high levels of service.
- Monitor room availability, rates, and bookings.
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
- Ensure compliance with all hotel policies and procedures.
- Handle cash and credit transactions, maintaining accuracy in financial transactions.
- Assist in scheduling staff shifts and managing time-off requests.
- Generate reports on front desk operations as required by management.

Qualifications:
- Previous experience in a supervisory role within a hotel setting is required.
- Strong communication and interpersonal skills.
- Proficiency in hotel management software and MS Office Suite.
- Excellent organizational and multitasking abilities.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong leadership skills with a focus on team development.
- Problem-solving skills with a guest-focused attitude.

Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- Employee discounts at [Company Name] hotels and resorts.
- A positive and supportive work environment.

Courtyard Coconut Grove is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.